Privacy Notice: What We Store and for How Long

Who we are

manandvan.trade is operated by ManAndVan.Trade, 7 Princes Street, Edinburgh, United Kingdom. To reach us, use the contact form or write to the address above.

We decide how the personal details described here are used, which makes us the controller under UK data protection law.

If your business is listed

What we publish. The business name, which for a sole trader can be your own name; its phone number, website and social pages; its address where it is a depot, office or store, otherwise only the town and the first half of the postcode; the services, vans and areas it lists, its hours, how long it has traded; the date we last checked it and, where the business publishes them, memberships and registration numbers.

Where it comes from. Public sources: the business's own website and social pages, local search listings, Companies House, public registers such as the register of waste carriers and the register of vehicle operator licences, and whatever the business sends us.

Why, and the basis. Legitimate interests: customers' interest in a free, factual list of man and van firms near them, with direct contact details and no booking fee, and ours in publishing it. We publish only details the business already publishes, in its own terms; we add no reviews, ratings or verdicts; a home address is never shown unless the business shows it; and a listing costs nothing.

Your choices. You can object at any time and we take the listing down, or ask us to correct it. Use the Modify listing button on its page, or the contact form. There is no charge and no condition.

If you use the site to find a firm

When	What we keep	Why, and the lawful basis	How long
You post a job request	The job you describe (the service, your answers to the job card, the town and the first half of your postcode, when you need it and your description), your name, phone number and email address, and the messages you and businesses send each other about it	To pass your request to the Premium firms who cover your area. They see the job, your name and your phone number, and can reply to you here. They never see your email address: it is kept only to confirm your request and to tell you when a business replies. Basis: doing what you asked us to do	90 days from posting, then deleted with every message. You can delete it sooner from your private job page. A request you do not confirm is deleted after 48 hours
You send a firm an enquiry	Your name, email, phone if given, message, and your job details (what is moving, the postcode areas it moves between, crew, stairs and when)	To pass your message to the firm you chose, who replies to you directly. Basis: doing what you asked us to do	12 months, then deleted. The firm keeps the email we sent them under its own privacy terms
You open a listing or tap its number	A count per listing per day. To count you once a day, a one-way code made from your IP address and a secret that changes daily, never the address itself	For the firm's monthly figures, and to limit spam on the forms. Basis: legitimate interests	The code: deleted after a day. The daily counts, which identify nobody: 2 years
You use the contact or listing form	Your name, email, company if given and message	To answer you. Basis: legitimate interests in replying	In our mailbox while we deal with it, and up to 2 years after

Your move details from the calculators, your shortlist and the numbers you marked as called stay on your own device and are not sent to us. Your move details go to a firm only if you send that firm an enquiry.

If you type a postcode into the box on the home page, only the first part (for example LS6) is sent to postcodes.io, a free postcode lookup run by Ideal Postcodes, to find the nearest town. We never see it, and the full postcode stays on your device.

If you claim or pay for a listing

When	What we keep	Why, and the lawful basis	How long
You ask us to add your business	What you enter on the add your business form (the business name, services, town, area, phone, website, hours and description), the email you give, and how the request was decided. With fast-track and Premium, the Stripe numbers as below	To check the business and set up its listing and account. Basis: doing what you asked us to do	Once your listing is set up, as the listing's record; a request we do not take forward, 90 days; one left undecided, 12 months
You claim a listing	The email you give, and a record of the claim: when, how it was decided, and whether it was approved	To check you run the business before you can change anything. Basis: legitimate interests	An approved claim while the listing is claimed; a rejected or undecided one 90 days
You sign in	A one-time link and a session, both stored only in a scrambled form that cannot be used to sign in, and a session cookie in your browser	To keep you signed in to your dashboard. Basis: providing the service you asked for	Links last 30 minutes and are deleted a day later; sessions 30 days
You use the dashboard	Your settings, and on Premium your price list, enquiry form note, availability and the photos you upload (with location data removed)	To show them on your profile. Basis: our contract with you	While the listing is claimed. When a paid plan ends they stop showing, and are deleted 90 days later
You pay for Premium	Your Stripe customer and subscription numbers, the plan, the dates it is paid to, and when you accepted the terms. Card details go to Stripe only	To run the Premium you bought. Basis: our contract with you, and tax law	While the account exists; Stripe keeps payment records as long as tax law requires
A check was done on your listing (none since 12 October 2026)	When it was done, whether by your published phone number or email, a short note of what was confirmed and, if you sent one, the cover, insurer and expiry date on your insurance certificate (not the certificate itself)	To show the Owner verified and Insurance seen badges truthfully. Basis: our contract with you	2 years; a check that could not be completed, 90 days
We email you	Enquiries, the monthly report and the result of a check	To run the listing tools. The monthly report rests on legitimate interests, and every one has a one-click link to stop it	Sent, not stored, beyond the records above

Cookies

One cookie, and only for firms who sign in: a session cookie that keeps the dashboard open for up to 30 days. The spam check on forms (Cloudflare Turnstile) reads technical details of your browser to tell people from scripts. There are no advertising cookies, no analytics scripts and no tracking across sites.

Who else handles it

Cloudflare hosts the site, the database and firms' photos, runs the spam check, and sends and receives our email.
Stripe takes firms' payments for us; card details go to Stripe and never reach us.
postcodes.io answers the postcode lookup on the home page, from the first half of a postcode only.
Mail to our address is forwarded by Cloudflare to our own mailbox, and replies go out from it, so that email provider holds those messages too.
A firm you send an enquiry to receives what you wrote by email and is responsible for it from then.

Nothing is sold, and nothing is passed to anyone else for marketing.

Outside the UK

Cloudflare and Stripe are American companies and may process these details in the United States and elsewhere. Those transfers rely on the UK extension to the EU-US Data Privacy Framework where the company is certified, and otherwise on the UK International Data Transfer Addendum in its data processing terms.

Your rights

Under UK data protection law you can ask for a copy of what we hold about you, have it corrected, have it deleted, restrict how we use it, object to our using it where we rely on legitimate interests (and always to any marketing), and receive what you gave us in a format you can reuse. No decision about you is made automatically.

Ask through the contact form or by post to the address above. We reply within one month. If you are unhappy with the answer you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Last updated 19 October 2026. Terms for firms · How this directory works

Privacy notice